Flooring Supply & Installation Terms & Conditions
The following terms and conditions apply to the supply and/or installation of flooring products and related services by LocalTasker Pty Ltd.
1. Supply-Only Orders
Payment & Release of Materials
Materials will not be released for collection or delivery until payment has cleared in full.
Returns & Restocking
A 25% restocking fee applies to all eligible returned products. Please refer to our full Returns Policy for applicable terms and conditions.
2. Supply & Installation
Floor Preparation & Levelling
Floor preparation requirements vary between sites. Unless expressly stated otherwise, our standard levelling fee does not include the removal or grinding of adhesives, nails, fixings, debris or other obstructions.
Standard preparation includes light sanding of timber-based substrates and light grinding of concrete substrates, subject to the physical limitations and structural integrity of the substrate.
Unless otherwise specified, standard levelling is spot levelling, not flood levelling, and covers localised variations of up to 10 mm. Some variation may remain across the overall floor. Where a consistently level substrate is required, flood levelling is available at an additional cost. Please speak with your Sales Representative if this is required.
Standard levelling is undertaken to bring the substrate, measured over 2.4 m spans, within the applicable installation tolerances for the flooring product. This supports eligibility for applicable LocalTasker product and workmanship warranties, subject to the relevant warranty terms and conditions.
Levelling Rates
| Substrate Variation | Rate |
|---|---|
| Up to 10 mm | $10/m² + GST |
| 10–15 mm | $15/m² + GST |
| 15–20 mm | $20/m² + GST |
| 20 mm+ | Separate quotation required |
Rates are calculated based on the total installation area.
Waste Removal
Installation can generate significant waste, including flooring offcuts, packaging and other job-related materials.
Unless expressly stated in the quotation, waste removal and disposal is not included in the standard installation fee.
If waste removal is required, please advise your Sales Representative prior to commencement so the applicable labour, transport and disposal costs can be quoted. For larger volumes, a skip bin or other suitable waste disposal solution may be required at the customer’s cost.
3. Installation Workmanship Warranty
24-Month Workmanship Warranty
LocalTasker warrants that flooring installation services supplied will be carried out with due care and skill and in accordance with applicable installation requirements.
For a period of 24 months from the date of practical completion, LocalTasker will, subject to the applicable warranty terms and conditions, rectify defects arising directly from faulty installation workmanship at no additional charge.
This warranty applies specifically to installation workmanship and does not replace or limit any rights or remedies available to the customer under the Australian Consumer Law, other applicable legislation, or any individual product warranty.
Wet Areas
Wet areas are not recommended for any of our flooring products. No LocalTasker workmanship or product warranty is provided for flooring installed in areas considered wet areas, including but not limited to bathrooms and powder rooms, subject to any rights that cannot lawfully be excluded under applicable legislation.
4. Payment Terms
Unless otherwise agreed in writing, the following payment schedule applies:
- 50% deposit upon acceptance of the quotation
- 40% payment at least 7 days prior to the scheduled installation date
- 10% balance on the first day of installation
Failure to comply with the above payment schedule may result in installation delays and applicable delay fees.
5. Cancellation & Rescheduling
Cancellation
If the customer cancels the project within 7 days of the scheduled installation date, an amount equal to 10% of the total project value will be non-refundable and retained by LocalTasker as a cancellation fee.
Rescheduling
If the customer requests to reschedule or change the installation date within 7 days of the scheduled installation date, the change will be treated as a cancellation of the original installation booking. Accordingly, a 10% rescheduling fee, calculated on the total project value, will apply.
The applicable cancellation or rescheduling fee may be deducted from amounts already paid or, where insufficient funds have been paid, added to the final invoice.
Any new installation date will be subject to LocalTasker’s availability.
6. Made-to-Order Products
For special, custom or made-to-order products, the full deposit amount is non-refundable, subject to any rights that cannot lawfully be excluded under applicable legislation.
7. Payment Processing
SQUARE is LocalTasker’s card payment partner. Applicable payment processing arrangements and charges may apply.
8. Acceptance by Payment
Any payment, whether in whole or in part, made by the customer in respect of any quotation or invoice issued by LocalTasker Pty Ltd constitutes the customer’s acceptance of that quotation or invoice, including its terms, conditions, specifications, pricing and other provisions, notwithstanding that the customer has not otherwise provided formal or written acceptance.
By making payment, the customer acknowledges and agrees to be bound by the applicable quotation, invoice and these terms and conditions.
